At StrategoSphere, we strive to provide our customers with high-quality games and exceptional service. However, we understand that sometimes a refund may be necessary. Please read our refund policy below to ensure a smooth and efficient process: 1. Digital Purchases Eligibility: Digital game purchases, such as downloadable content (DLC) or online game access, can be refunded within 14 days of purchase, provided the product has not been used or downloaded. How to Request: To request a refund, please contact our customer support team with proof of purchase, and a refund will be processed if the product meets the eligibility criteria. 2. Physical Game Purchases Eligibility: Physical games may be refunded within 30 days of purchase. The product must be unopened, unused, and in its original packaging. How to Request: To initiate a refund, please reach out to our customer support team with your order number and proof of purchase. If the product is eligible, we will provide instructions on how to return it. 3. Subscription and Membership Refunds Eligibility: If you cancel a subscription or membership within 7 days of activation, you are eligible for a full refund. If canceled after the 7-day period, a partial refund may be provided based on the time remaining on your subscription. How to Request: Please email our support team with your account details and cancellation request, and we’ll process the refund as soon as possible. 4. Non-Refundable Items Non-refundable: The following items are non-refundable: Opened or used physical games, including games with damaged packaging. Digital products that have been downloaded, activated, or fully accessed. Customized or personalized products. 5. Refund Processing Time Once your refund request is approved, the refund will be processed within 5-7 business days. The time it takes for the funds to appear in your account depends on your payment method. 6. Exchange Option If you are not satisfied with your purchase but prefer an exchange instead of a refund, we are happy to accommodate. Please reach out to our customer support team, and we will assist with the exchange process.
